You Should Not Ask Questions Without Knowledge.

Confusing Common Causes With Special Causes Will Only Make Things Worse.

Stamping Out Fires Is A Lot Of Fun, But It Is Only Putting Things Back The Way They Were.

Monetary Rewards Are Not A Substitute For Intrinsic Motivation.

People Need To Know What Their Jobs Are.

Long-term Commitment To New Learning And New Philosophy Is Required Of Any Management That Seeks Transformation. The Timid And The Fainthearted, And The People That Expect Quick Results, Are Doomed To Disappointment.