People Need To Know What Their Jobs

Eliminate Slogans, Exhortations, And Targets For The Work Force Asking For Zero Defects And New Levels Of Productivity. Such Exhortations Only Create Adversarial Relationships, As The Bulk Of The Causes Of Low Quality And Low Productivity Belong To The System And Thus Lie Beyond The Power Of The Work Force

Without Theory, There Are No Questions.

It Is Not Necessary To Change. Survival Is Not Mandatory.

Any Manager Can Do Well In An Expanding Market.

You Do Not Find Knowledge In A Dictionary, Only Information.