The Manager Asks How And When; The

We Have More Information Now Than We Can Use, And Less Knowledge And Understanding Than We Need. Indeed, We Seem To Collect Information Because We Have The Ability To Do So, But We Are So Busy Collecting It That We Haven't Devised A Means Of Using It. The True Measure Of Any Society Is Not What It Knows But What It Does With What It Knows.

Good Leaders Make People Feel That They're At The Very Heart Of Things, Not At The Periphery.

What Job Is Worth The Enormous Psychic Cost Of Following A Leader Who Values Loyalty In The Narrowest Sense.

Understand Stakeholder Symmetry: Find The Appropriate Balance Of Competing Claims By Various Groups Of Stakeholders.

The Manager Administers; The Leader Innovates.