My Parents Worked Enormously Hard To Put

Customer Complaints Are The Schoolbooks From Which We Learn.

I Look For People Who Work To Solve Problems And Help Colleagues, I Sack Politicians.

No Institution Will Go Through Fundamental Change Unless It Believes It Is In Deep Trouble And Needs To Do Something Different To Survive.

If Ceo Compensation Was Performance-driven, Which I Believe It Was In Ibm's Case, Nobody Would Ever Argue. If The Shareholders Didn't Make Billions And Billions Of Dollars, I Wouldn't Make Millions Of Dollars. My Salary Was The Same For 10 Years. It Was All Performance-based.

Vision Is Easy. It's So Easy To Just Point To The Bleachers And Say I'm Going To Hit One Over There. What's Hard Is Saying, Ok, How Do I Do That? What Are The Specific Programs, What Are The Commitments, What Are The Resources, What Are The Processes We Need In Play To Go Implement The Vision, Turn It Into A Working Model That People Follow Every Day In The Enterprise. That's Hard Work.