No Institution Will Go Through Fundamental Change

People Don't Do What You Expect But What You Inspect.

Everything Starts With The Customer.

The More Successful Enterprises Are The More They Try To Replicate, Duplicate, Codify What Makes Us Great. And Suddenly They're Inward Thinking. They're Thinking How Can We Continue To Do What We've Done In The Past Without Understanding That What Made Them Successful Is To Take Risks, To Change And To Adapt And To Be Responsive. And So In A Sense Success Breeds Its Own Failure. And I Think It's True Of A Lot Of Successful Businesses.

A Lot Of People Saved Ibm. Yes, I Was The Leader Of That Team But I Could Never Have Done It Without A Group Of Ibmers Helping Me.

What We Believe Is Going To Be Very Important Is The Delivery Of Traditional Software And Services And Hardware Over The Net. That's A Form Of Electronic Marketplace.