Customer Complaints Are The Schoolbooks From Which

The World Is Full Of Ceos That Think That Just Because They Write A Memo Or They Write A Letter Inside An Annual Report Or They Give A Little Video Speech That Gets Sent Around The Company, They Think That's What's Really Going To Affect Employees.

It Is Not About Bits, Bytes And Protocols, But Profits, Losses And Margins.

I Came To See, In My Time At Ibm, That Culture Isn't Just One Aspect Of The Game; It Is The Game.

The Last Thing Ibm Needs Right Now Is A Vision.

I'm Leery Of Legislative Solutions To What Is Morality.