Changing Behavior Is Less A Matter Of

Over The Years I Have Become Convinced That We Learn Best - And Change - From Hearing Stories That Strike A Chord Within Us ... Those In Leadership Positions Who Fail To Grasp Or Use The Power Of Stories Risk Failure For Their Companies And For Themselves.

Managers Are Trained To Make Incremental, Programmatic Improvements. They Aren't Trained To Lead Large-scale Change.

Anyone In A Large Organization Who Thinks Major Change Is Impossible Should Probably Get Out.

In A Change Effort, Culture Comes Last, Not First.

Because Management Deals Mostly With The Status Quo And Leadership Deals Mostly With Change, In The Next Century We Are Going To Have To Try To Become Much More Skilled At Creating Leaders.