You Don't Have To Be Noisy To

If You Don't Know What The Defect Level Is, How Do You Know When To Get Mad?

We Must Define Quality As Conformance To Specifications If We Are To Manage It.

Quality Is The Result Of A Carefully Constructed Cultural Environment. It Has To Be The Fabric Of The Organization, Not Part Of The Fabric.

Improving Quality Requires A Culture Change, Not Just A New Diet.

Successful People Breed Success.