Past Failures Unlock Future Successes

Setting Customer Expectations At A Level That Is Aligned With Consistently Deliverable Levels Of Customer Service Requires That Your Whole Staff, From Product Development To Marketing, Works In Harmony With Your Brand Image.

I Was A Risk-taker As A Young Man, And I Don't Regret It. I'm Not Adventurous In Quite The Same Way Now, But I Still Love The Challenge Of Testing Myself To The Limits, Flying Around The World, Or Seeing If I Can Be The First To Fly A Balloon Across The Atlantic, Or Trying To Take People Into Space At An Affordable Price In An Environmentally Friendly Way. I'll Be Going Into Space With Three Generations Of My Family!

One Night, I Was Chatting With A Group Of 16-year-old Girls Over A Few Drinks About A Name For The Record Store ... A Bunch Of Ideas Were Bounced Around, Then, As We Were All New To Business, Someone Suggested Virgin. It Smacked Of New And Fresh And At The Time The Word Was Still Slightly Risqué, So, Thinking It Would Be An Attention-grabber, We Went With It.

Age Isn't As Important So Long As You Are Surrounded By People You Love, Doing Things You Passionately Believe In.

One Of The Best Bits Of Advice I Can Give Is, Early On, When You're Building A New Business, Try To Find Somebody To Run It On A Day-to-day Basis To Free Yourself Up To Look At The Bigger Picture.