Many Managers Feel, Somewhat Cynically, That People Are Being Paid To Do Their Jobs And That's That. This Attitude Reflects An Insensitivity To People That Is A Trademark Of Many Hockey-style Managers.

-Phil Crosby

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Many Managers Feel, Somewhat Cynically, That People

Phil Crosby

Many Managers Feel, Somewhat Cynically, That People Are Being Paid To Do Their Jobs And That's That. This Attitude Reflects An Insensitivity To People That Is A Trademark Of Many Hockey-style Managers.

Topic

Jobs

Attitude

Hockey

If You Don't Know What The Defect Level Is, How Do You Know When To Get Mad?

Mad

Levels

Defects