Manage The Cause, Not The Result.

People Are Entitled To Joy In Work.

I Think That People Here Expect Miracles. American Management Thinks That They Can Just Copy From Japan - But They Don't Know What To Copy!

Don't Expect Smart People To Listen To You Without Proof.

One Cannot Be Successful On Visible Figures Alone ... The Most Important Figures That One Needs For Management Are Unknown Or Unknowable, But Successful Management Must Nevertheless Take Account Of Them.

Experience By Itself Teaches Nothing... Without Theory, Experience Has No Meaning. Without Theory, One Has No Questions To Ask. Hence, Without Theory, There Is No Learning.