Good Customer Service Begins At The Top.

You Can Never Go Too Far Wrong By Thinking Like A Customer Who’s New To The Business.

With All My Employees, I Listen To Them, Trust In Them, Believe In Them, Respect Them And Let Them Have A Go! I Never Believe I Know Better Than They Do And Have Been Fortunate Over The Years To Build Up A Very Strong Management Team Whom I Can Trust And Take Advice From.

I Wanted To Be An Editor Or A Journalist, I Wasn't Really Interested In Being An Entrepreneur, But I Soon Found I Had To Become An Entrepreneur In Order To Keep My Magazine Going.

I Want Virgin To Be As Well-known Around The World As Coca-cola.

Take The Competition Seriously, But Not Yourself.