You Can Never Go Too Far Wrong

We Should Focus On What People Get Done, Not On How Many Hours Or Days Worked. Just As We Don't Have A Nine-to-five Policy, We Don't Need A Vacation Policy.

If You Can Make Peoples Lives A Lot Better, You've Got A Really Good Business.

An Exceptional Company Is The One That Gets All The Little Details Right.

So I've Seen Life As One Long Learning Process. And If I See - You Know, If I Fly On Somebody Else's Airline And Find The Experience Is Not A Pleasant One, Which It Wasn't In - 21 Years Ago, Then I'd Think, Well, You Know, Maybe I Can Create The Kind Of Airline That I'd Like To Fly On.

There Are No Quick Wins In Business - It Takes Years To Become An Overnight Success.