Give A Lot, Expect A Lot, And

Excellent Firms Don't Believe In Excellence - Only In Constant Improvement And Constant Change.

But There's No Substitute For Getting Smarter Faster. And The Way You Get Smarter Is To Screw Around Vigorously. Try Stuff. See What Works. See What Fails Miserably. Learn. Rinse. Repeat.

The Idea Of Intimately Entwining With Customers [to Get Ideas] Is An Idea Whose Time Has Come.

I'm About As Far From Being A Flag-waver - You Won't Find Any American Flag Pins In My Drawer - As Someone Can Be.

Mastery Is Great, But Even That Is Not Enough. You Have To Be Able To Change Course Without A Bead Of Sweat, Or Remorse.