We Innovate By Starting With The Customer

It's Not An Experiment If You Know It's Going To Work.

Though We Are Optimistic, We Must Remain Vigilant And Maintain A Sense Of Urgency.

Cleverness Is A Gift, Kindness Is A Choice. Gifts Are Easy-they're Given After All. Choices Can Be Hard.

I’m A Big Fan Of All-you-can-eat Plans, Because They’re Simpler For Customers.

The Killer App That Got The World Ready For Appliances Was The Light Bulb. So The Light Bulb Is What Wired The World. And They Weren't Thinking About Appliances When They Wired The World. They Were Really Thinking About - They Weren't Putting Electricity Into The Home. They Were Putting Lighting Into The Home.