The Thing I Have Learned At Ibm

The Thing I Have Learned At Ibm Is That Culture Is Everything.

The World Is Full Of Ceos That Think That Just Because They Write A Memo Or They Write A Letter Inside An Annual Report Or They Give A Little Video Speech That Gets Sent Around The Company, They Think That's What's Really Going To Affect Employees.

We Built This Company From The Customer Back, Not From The Company Out.

I Don't Want To Use The Word Reorganization. Reorganization To Me Is Shuffling Boxes, Moving Boxes Around. Transformation Means That You're Really Fundamentally Changing The Way The Organization Thinks, The Way It Responds, The Way It Leads. It's A Lot More Than Just Playing With Boxes.

No Institution Will Go Through Fundamental Change Unless It Believes It Is In Deep Trouble And Needs To Do Something Different To Survive.