The Most Important Things Cannot Be Measured.

New Product And New Types Of Service Are Generated, Not By Asking The Consumer, But By Knowledge, Imagination, Innovation, Risk, Trial And Error On The Part Of The Producer, Backed By Enough Capital To Develop The Product Or Service And To Stay In Business During The Learn Months Of Introduction.

A Leader's Job Is To Help His People.

We Have To Bring Back The Individual. Management Has Smothered The Individual.

Managing By Results Only Makes Things Worse.

The Biggest Cost Of Poor Quality Is When Your Customer Buys It From Someone Else Because They Didn't Like Yours.