The Great Thing About Fact-based Decisions Is

People Don't Want Gadgets, They Want Services.

Everything You Are Comes From Your Choices.

Effective Process Is Not Bureaucracy. Bureaucracy Is Senseless Process.

People Loved Their Horses, Too. But You Don't Keep Riding Your Horse To Work Just Because You Love It.

I Think Technology Advanced Faster Than Anticipated. In That Whirlwind, A Lot Of Companies Didn't Survive. The Reason We Have Done Well Is Because, Even In That Whirlwind, We Kept Heads-down Focused On The Customers. All The Metrics That We Can Track About Customers Have Improved Every Year.