Taking Smart Risks Can Be Very Gratifying.

Tomorrow When You Come To Work, If It Doesn't Make The Customer Happy, Move The Business Forward, And Save Us Money - Don't Do It.

The Best Managers Figure Out How To Get Great Outcomes By Setting The Appropriate Context, Rather Than By Trying To Control Their People.

I'm On The Facebook Board Now. Little Did They Know That I Thought Facebook Was Really Stupid When I First Heard About It Back In 2005.

About Half My Work In Education Is U.s. Political Reform Around School Districts And Charter Schools, And Creating More Room For Entrepreneurial Organizations To Develop. And About Half On Technology, Which I Look At As A Global Platform.

Technological Revolutions Are Very Hard To Predict. My Favourite Example Is Someone In 1850 Taking Care Of Horses As A Farrier. They Would Have Said, "look, Horses Have Been Part Of Human Existence For 5,000 Years. We Are Horse People. It's Permanent." But All Of A Sudden, The Internal Combustion Engine Comes Along And, With It, Oil Fields And Automobiles, Which Basically Replace The Horse Completely. So We Often Have These Long Periods Of Stability And Then A Sudden Inflection Point.