Quality Is Everyone's Responsibility.

Management By Results Is Confusing Special Causes With Common Causes.

When A Worker Has Reached A Stable State, Further Training Will Not Help Him.

A Bad System Will Beat A Good Person Every Time.

Knowledge Is Theory. We Should Be Thankful If Action Of Management Is Based On Theory. Knowledge Has Temporal Spread. Information Is Not Knowledge. The World Is Drowning In Information But Is Slow In Acquisition Of Knowledge. There Is No Substitute For Knowledge.

Management Of Outcomes May Not Be Any More Than A Skill. It Does Not Require Knowledge.