Quality Is Everyone's Responsibility.

One Need Not Be Eminent In Any Part Of Profound Knowledge In Order To Understand It And To Apply It. The Various Segments Of The System Of Profound Knowledge Cannot Be Separated. They Interact With Each Other. For Example Knowledge About Psychology Is Incomplete Without Knowledge Of Variation.

The Principles And Methods For Improvement Are The Same For Service As For Manufacturing. The Actual Application Differs, Of Course, From One Product To Another, And From One Type Of Service To Another.

You Should Not Ask Questions Without Knowledge.

You Can Not Hear What You Do Not Understand.

Management By Results Is Confusing Special Causes With Common Causes.