People Do Not Buy Goods And Services.

Extraordinary Benefits Accrue To The Tiny Minority Of People Who Are Able To Push Just A Tiny Bit Longer Than Most.

The Best Time To Do Great Customer Service Is When A Customer Is Upset.

Alas, There Isn't A Pain-free Way To Achieve Your Goals.

Courage Is The Willingness To Speak The Truth About What You See And To Own What You Say.

In Basic Terms, Civilization Is Dependent Upon The Spontaneity And Fulfillment Of The Individual. Your Civilization Is In Sad Straits. Not Because You Are Allowed Spontaneity Or Fulfillment To Individuals, But Because You Are Denied It, And Because Your Institutions Are Based Upon That Premise.