Our Biggest Challenge Is How To Create

It Doesn't Matter Much Where Your Company Sits In Its Industry Ecosystem, Nor How Vertically Or Horizontally Integrated It Is - What Matters Is Its Relative 'share Of Customer Value' In The Final Product Or Solution, And Its Cost Of Producing That Value.

Innovation Is The Only Insurance Against Irrelevance.

In A World Of Commoditized Knowledge, The Returns Go To The Companies Who Can Produce Non-standard Knowledge.

I'm Not One Of Those Professors Whose Office Is Encased Floor-to-ceiling With Books. By The Way, I Think Academics Do This To Intimidate Their Visitors.

Truth Be Told, There Are Lots Of Companies That Provide Exemplary Phone Support. Directv, Virgin America And Apple Are A Few That Regularly Exceed My Expectations.