Mistakes In Judgment Are The Best Teachers

One Legislator Accused Me Of Having A 19th Century Attitude On Law And Order. That Is A Totally False Charge. I Have An 18th Century Attitude. That Is When The Founding Fathers Made It Clear That The Safety Of Law Abiding Citizens Should Be One Of Government's Primary Concerns.

Rich Relationships Lead To Much More Than Money. They Lead To Success, Fulfillment, And Wealth.

Several National Tests Have Revealed The Following Startling Statistics About Why Salespeople Fail...15% Improper Training Both Product And Sales Skills. 20% Poor Verbal And Written Communication Skills. 15% Poor Or Problematic Boss Or Management. 50% Attitude.

Take Action Every Day - Some Small Dose At A Time.

The Best Way To Apologize Is To Let The Customer Vent First. Don't Interrupt, Just Take Notes And Make Empathetic Noises. You Can Even Tell The Customer That It Makes You Mad Too. Second, Ask The Customer What Their Speed Of Need Is. Tell Them What They Ant To Hear. That You Apologize, That You Understand How They Feel, That You Are Meeting With The Appropriate People To Get A Resolve, And That It Will Be Done In 24-hours.