Improve Constantly And Forever The System Of

You Must Not Run Your Organization As A Functional Hierarchy. You Must Understand It As A System.

Stamping Out Fires Is A Lot Of Fun, But It Is Only Putting Things Back The Way They Were.

Rational Behavior Requires Theory. Reactive Behavior Requires Only Reflex Action.

We Must Understand Variation.

Managers Don't Like Giving Appraisals, And Employees Don't Like Getting Them. Perhaps They're Not Liked Because Both Parties Suspect What The Evidence Has Proved For Decades: Traditional Performance Appraisals Don't Work.