I Traveled Enormously During The 1960's, When

It's About Creating A Product Or Service So Good That People Will Pay For It. Now 30 Years On The Body Shop Is A Multi Local Business With Over 2.045 Stores Serving Over 77 Million Customers In 51 Different Markets In 25 Different Languages And Across 12 Time Zones. And I Haven't A Clue How We Got Here!

Women Are Networkers, Women Hate Hierarchy And Especially Entrepreneurs Hate Hierarchy Because When They See Hierarchy Structured In They See Rules And Regulations Are Commonplace, And They Want To Tear It Down.

I Think The Leadership Of A Company Should Encourage The Next Generation Not Just To Follow, But To Overtake. The Duty Of Leadership Is To Put Forward Ideas, Symbols, Metaphors Of The Way It Should Be Done, So That The Next Generation Can Work Out New And Better Ways Of Doing The Job. The Complaint Gordon And I Have Is That We Are Not Being Overtaken By Our Staff. We Would Like To Be Able To Say, "we Can't Keep Up With You Guys", But, It Is Not Happening.

Being Good Is Good Business

One Of The Most Intriguing Things In Management And In Business Is The Role Of Storytelling - People Need The Anecdotes To Do The Work That They Do.