Don't Do Business With Anyone Who Has

The Next Time You Face A Customer Who Has Every Right To Be Upset, Say Something Like This: 'i Don't Blame You For Feeling As You Do. If I Were You, I'd Feel Exactly The Same Way. What Would You Like For Me To Do?' These Are Magical, Healing Words, And You'll Be Surprised At How Reasonable People Become When They Believe You Are On Their Side.

Protect Your Enthusiasm From The Negativity Of Others.

Oh, The Difference Between Nearly Right And Exactly Right.

Remember That What's Right Isn't Always Popular, And What's Popular Isn't Always Right.

Choose Your Life's Mate Carefully. From This One Decision Will Come 90 Percent Of All Your Happiness Or Misery.