Do First Things First, And Second Things

There Are Usually Half A Dozen Right Answers To What Needs To Be Done. Yet, Unless A Person Makes The Risky And Controversial Choice Of Only One, He Will Achieve Nothing.

Quality In A Product Or Service Is Not What The Supplier Puts In. It Is What The Customer Gets Out And Is Willing To Pay For. A Product Is Not Quality Because It Is Hard To Make And Costs A Lot Of Money, As Manufacturers Typically Believe. This Is Incompetence. Customers Pay Only For What Is Of Use To Them And Gives Them Value. Nothing Else Constitutes Quality.

I No Longer Think That Learning How To Manage People, Especially Subordinates, Is The Most Important For Executives To Learn. I Am Teaching Above All Else, How To Manage Oneself.

The Great Challenge To Management Today Is To Make Productive The Tremendous New Resource, The Knowledge Worker. This, Rather Than The Productivity Of The Manual Worker, Is The Key To Economic Growth And Economic Performance In Today's Society.

An Executive Should Be A Realist; And No One Is Less Realistic Than The Cynic.