Be Willing To Lose A Battle In

When You Are Angry Or Frustrated, What Comes Out? Whatever It Is, It's A Good Indication Of What You're Made Of.

Always Have Something Beautiful In Sight, Even If It's Just A Daisy In A Jelly Glass

The Next Time You Face A Customer Who Has Every Right To Be Upset, Say Something Like This: 'i Don't Blame You For Feeling As You Do. If I Were You, I'd Feel Exactly The Same Way. What Would You Like For Me To Do?' These Are Magical, Healing Words, And You'll Be Surprised At How Reasonable People Become When They Believe You Are On Their Side.

Remember That How You Say Something Is As Important As What You Say.

When You Hug Someone, Never Be The First To Let Go.