Are We Changing As Fast As The

Truth Be Told, There Are Lots Of Companies That Provide Exemplary Phone Support. Directv, Virgin America And Apple Are A Few That Regularly Exceed My Expectations.

Like A Child Star Whose Fame Fades As The Years Advance, Many Once-innovative Companies Become Less So As They Mature.

Most Companies Don't Have The Luxury Of Focusing Exclusively On Innovation. They Have To Innovate While Stamping Out Zillions Of Widgets Or Processing Billions Of Transactions.

In Most Companies, The Formal Hierarchy Is A Matter Of Public Record - It's Easy To Discover Who's In Charge Of What. By Contrast, Natural Leaders Don't Appear On Any Organization Chart.

An Enterprise That Is Constantly Exploring New Horizons Is Likely To Have A Competitive Advantage In Attracting And Retaining Talent.