A Complaint Is A Unique Opportunity To

Any Believable Prediction Will Be Wrong. Any Correct Prediction Will Be Unbelievable.

We Tend To Think Of The Mind Of An Organization Residing In The Ceo And The Organization's Top Managers, Perhaps With The Help Of Outside Consultants That They Call In. But That Is Not Really How An Organization Thinks.

This Is Actually A Very Important Principle That Science Is Learning About Large Systems Like Evolution And That Futurists Are Learning About Anticipating Human Society: Just Because A Future Scenario Is Plausible Doesn't Mean We Can Get There From Here.

The Young Are Always Coming Up With The Good Ideas; It's Because They Waste Time. They Follow Their Passion And Do Something, Not Looking For A Payoff, Just Doing What's Interesting.

Organizations Get Invested Into A Particular Product. And Sometimes The Best Thing Is To Stop Making That Product, Even Though It's Profitable, Because It Has Optimized At A Local Peak.